The Comprehensive Guide to BT Cloud Voice for Businesses

Posted on 4th April 2025 at 10:30

Due to remote and hybrid working are more popular than ever, traditional landline systems are quickly being replaced by more flexible, cloud-based solutions. BT Cloud Voice is one of the UK’s leading VoIP (Voice over Internet Protocol) systems, designed to keep your business connected wherever your employees are based. In this guide, we’ll explore what BT Cloud Voice is, how it works, and why choosing an authorised stockist like Care to Talk ensures that you get the most out of your investment.

What is BT Cloud Voice?

BT Cloud Voice is a feature-rich, cloud-based phone system that uses your internet connection to make and receive calls. Unlike traditional phone lines, which rely on copper networks soon to be phased out, BT Cloud Voice operates entirely online, making it a future-proof solution for businesses of all sizes.

With BT Cloud Voice, your business uses a hosted phone system that can be accessed from anywhere. Whether you’re working from the office, at home or on the go, you’ll have the same professional call handling features at your fingertips.

The key features and benefits of BT Cloud Voice

BT Cloud Voice is designed to support modern working environments. Here are just a few of the features that make it such a valuable tool:

Scalability: Whether you’re a sole trader or a growing enterprise, BT Cloud Voice scales easily with your needs. You can add or remove users as your team evolves.

Call management tools: From call forwarding and voicemail-to-email to hunt groups and auto-attendants, the system gives you everything you need to manage calls efficiently.

Mobility: With the BT Cloud Voice app, users can make and receive calls from their mobile devices whilst presenting the office number, which is perfect for hybrid working.

Security and reliability: BT’s cloud infrastructure offers high levels of security and uptime, so your communications remain stable and secure.

Cost-effective: There’s no need for bulky on-site hardware or expensive maintenance. You pay for what you need, when you need it.

Preparing for the switch-off

The UK's traditional PSTN (Public Switched Telephone Network) is set to be switched off by the end of 2025, meaning businesses still relying on old copper lines will need to move to digital alternatives. BT Cloud Voice is one of the most reliable options to make the transition smooth and stress-free.

By switching now, you can avoid the last-minute rush and take advantage of a more powerful, flexible phone system ahead of time.

Why choose Care to Talk?

As an authorised stockist of BT Cloud Voice, Care to Talk is perfectly placed to help your business make the move to a cloud-based phone system. Our team offers:

Expert advice tailored to your business needs

Seamless installation and onboarding support

Ongoing customer care and troubleshooting

Access to competitive pricing and packages

For added peace of mind, we don’t just supply the product, as we also provide the expertise and tailored service that makes it work for you.

Get started with BT Cloud Voice

Whether you're upgrading an outdated phone system or starting fresh, Care to Talk can walk you through every stage of BT Cloud Voice, from choosing the right package to getting everything up and running.

Contact our team today to find out how BT Cloud Voice can transform your business communications for the better.